Exploring physiotherapists’ emotion work in private practice

Abstract

Emotion aspects of physiotherapy work were explored with in-depth interviewing of ten experienced physiotherapists in private practice in New Zealand to meet the following three research objectives: (1) to identify the range of emotions felt, (2) to identify emotional themes in context, and (3) to identify self-management techniques. Emotions were mapped onto Larson and Diener’s (1992) circumplex model of affect and scenarios reviewed for evidence of Bolton and Boyd’s (2005) schemata of emotion work. Presentational and philanthropic forms of emotion work were identified. Caring (philanthropy) motivated the physiotherapists to build their patient relationships. No pecuniary emotion work was found. Findings showed that social and technical scenarios produced highly activated emotions, which sustained the physiotherapists in their role. A wide range of negative emotions were found; this may be indicative of increased risk of workplace stress. Surprisingly, there was no evidence of pleasant unactivated emotions; emotions that were expected given the experience and skill mastery of the participants.